All products from our shop, whether bought online or in store, are subject to the following returns terms:

  1. Customers have 30 days from their purchase date to request a refund, exchange and/or return. Requests made outside of this window will not be considered.
  2. Returned products must be unused and in perfect condition, and the customer pays the return postage.
  3. Products that are damaged before arriving with the customer are entitled to be replaced/exchanged or refunded. This will be done at Forage Box Ltd's expense, at no extra cost to the customer. A refund for postage fees in this instance will only be issued if all items in the order were also damaged (i.e. if several items make it undamaged then a postal refund will not be issued)
  4. Vouchers purchased at any time are non-refundable.
  5. Refunds will be issued to the original payment method only.

This policy doesn't affect your statutory consumer rights.

Workshop tickets

Workshop bookings are covered by our Terms and Conditions (sections 2–5): https://book.foragebox.co.uk/terms.

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