FAQs
I want to learn to forage - how can Forage Box help me?
Great to hear! You can learn to forage with one of our experts on one of our workshops which are available in a wide range of formats and timeframes to suit everyone. You can find all available dates on our workshops page. You can read a guide to our workshop formats by clicking here.
Are your foraging workshops suitable for me?
All of our workshops have been designed to allow the widest range of people to join in - please see individual event listings for full details on whether your chosen event would be suitable. Have a read of this guide for more information.
Do you sell vouchers?
Yes! We sell vouchers for our foraging workshops, which can be found by clicking here. Once you've got your voucher code through the post, simply enter it at the checkout and the voucher balance will be removed from your total. Please note that codes can only be entered one at a time so you will need to make separate, individual transactions if looking to make multiple bookings. We do not currently sell vouchers for our online shop but this may be set to change in the future. Gift vouchers are non-refundable.
Can I still use my 2023 voucher in 2024?
Yes! We appreciate that you might not have been able to find a date or location that works for you, so we have extended all 2023 vouchers to the end of 2024. Simply use your code at the checkout when buying your tickets. Please note that a difference in price may need to be paid by the attendee.
Do you do private bookings?
Yes! Get in touch for our private/bespoke event price list. Corporate events, stag/hen dos and children's parties are all possible!
Can I transfer my booking or get a refund?
Ticket refunds will not be issued within 30 days of the event. A transfer to another event may be available unless either event is sold out (it doesn't allow us enough time to re-sell your spot) but this is at the discretion of Forage Box Ltd and is by no means guaranteed - our tutors are paid per attendee so we tend to prioritise not taking income from them in the lead up to the event. By purchasing your tickets you accept this policy. Drop outs due to illness, car failure or not fancying it probably won't result in a transfer if it is too close to the event. Please treat this like any other gig ticket - feel free to give/sell your ticket to someone else.
Can I run foraging events at my venue please?
If you have a suitable venue, we'd love to chat to you about running some foraging events on your site. Simply get in touch using the contact form and we can discuss how events at your site might work. It might be anything from a short 2-hour walk or a full restaurant takeover - we want to work with you!
Can I bring my dog?
Please check the individual event listing to find out the dog policy for that specific workshop. Some venues and formats do not allow dogs to attend. Should dogs be permitted, they must be on a lead at all times and must not affect the enjoyment of others (e.g. excessive barking or jumping up).
Is everything you stock really all wild?
Yes! We avoid using farmed ingredients, barring certain ingredients such as sugar, and ensure that everything is always as wild as possible. We believe that foraging is a better way to source food, find bolder flavours and we always pick from ethical and sustainable sources.
Are your products vegan-friendly and suitable for those with dietary requirements?
We don't identify as a 'vegan company' as such, but all of our products tend to be vegan. The same goes for most common dietary requirements - most of our products are simply plants or fungi. Do check on the product information to be sure though!
When will my order arrive?
Outside of busy seasons (Christmas mainly) our delivery day is a Wednesday, so providing that the order is in before Tuesday evening and there are no postal issues, you should receive your order a maximum of a week after ordering, with most being delivered on a Thursday. Our parcels are always sent out with overnight delivery and can be tracked via the delivery company’s website.
Who delivers my order?
We currently use Royal Mail to guarantee an overnight delivery. The only exception to this is if your delivery address falls within Forage Box HQ’s local area, in which case it will be hand-delivered by one of the Forage Box team!
What is the best ‘safe place’ to have my box left if I am not in?
We recommend a friendly neighbour. Alternatively a cool porch or outbuilding is the next best option. It is really important that your box is not left somewhere it can get wet or baked by the sun, so doorsteps tend not to be the best place for our drivers to leave them. Due to the recommended storage of our products, we are unable to allow the parcel to be returned to us so it'll always be delivered on the first attempt.
