FAQ

Is it really all wild?

Yes! We never use any farmed ingredients and ensure that everything is always wild. The only examples where this won’t be the case is for our base ingredients such as sugar, salt and other preservatives, but even they will always be from an ethical and sustainable source.

What is the difference between Forage Box
and other food subscription services?

Forage Box is exclusively wild ingredients. There aren’t many foragers out there, so we hope this unique service will add something different to dinner plates across the country.

Unlike a lot of wild food suppliers, we are 100% against using single-use plastics, over-harvesting sites and buying ingredients from miles away when they grow locally. We are picky about what goes in our boxes and will never go for the easy or dull option.

Are your products suitable for vegans,
vegetarians or those with dietary
requirements?

Although we do not identify as a ‘vegan’ company as such, all of our products to date have been suitable for vegans and vegetarians. This is not a stunt or marketing ploy - we are just dealing with plants and fungi here!

Our products all come labelled with their suitability (including allergen information), so if you had any doubt then the packaging would inform you as such.

Please note that on occasion our recipes may not be suitable for your dietary preference, however each product we send out can be used in a number of ways so you can adapt to suit.

When will my box arrive?

To maximise our harvesting efficiency and sustainability, we send all our Monthly Forage Boxes out at the same time, which is usually on or near 15th of each month. They are always sent out with overnight delivery and can be tracked via the delivery company’s website.

This means that you might end up waiting nearly a whole month for your first box to arrive (if you order just after our previous month’s box has just gone out) but rest assured it will be totally worth the wait!

If you buy something from our online market, our delivery days are Tuesday, Wednesday and Thursday. We send everything out on a 'next day' signature service once dispatched. If you order something on a Friday or over the weekend, your items will not be dispatched until the following Tuesday.

Who delivers my Forage Box?

We currently use DX to guarantee an overnight delivery. The only exception to this is if your delivery address falls within Forage Box HQ’s local area, in which case it will be hand-delivered by one of the Forage Box team!

What is the best ‘safe place’ to have my Forage
Box left if I am not in?

We recommend choosing a friendly neighbour as your ‘safe place’ for your Forage Box. If this is unrealistic, a cool porch or outbuilding is the next best option. It is really important that your box is not left somewhere it can get wet or baked by the sun, so doorsteps tend not to be the best place for our drivers to leave them.

Due to the contents being fresh food, we are unable to allow the parcel to be returned to us, so your Forage Box will always be delivered on the first attempt.

I am a producer and have something that would
be a great addition to Forage Box - how can I
get in touch?

Brilliant! We are always on the hunt for new products to include in our boxes and know how talented wild food producers often are. Please use the ‘Contact Us’ menu option above to let us know a bit about your product so we can discuss this further.

How do I pause my subscription?

It might be that the timing of our monthly box doesn’t work for you this month. No problem!

When you subscribed to receive a Monthly Forage Box, you will have received an email with details about your portal login and a link. By logging into your customer portal, you can update shipping and payment details, including the option to pause your subscription.

Please be assured that we will not charge you for the months you skip, although you must notify us at least 2 working days before your payment date, and ideally well in advance.

How do I share my recipe with the
Forage Box community?

Simply log on to your favourite social media account to tag your recipe using #myforageboxrecipe and this will automatically appear on our recipe feed here on the website! In the future, we hope to have a proper database using the creativity of the Forage Box community, so get cooking now!

Can I cancel my subscription?

Here at Forage Box, we are confident that you will love the service and products on offer that you will want to receive your subscription long into the future. If for some reason you are unhappy with your subscription, please do let us know via the ‘Contact Us’ page and we will do everything we can to resolve any issue.

If you still wish to cancel your subscription, you can do so by accessing your customer portal. When you subscribed to receive a Monthly Forage Box, you will have received an email with details about your portal login and a link. By logging into your customer portal, you can update shipping and payment details, including the option to pause or cancel your subscription.

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